UPDATE: This article was amended on January 30, 2019
The recall applies only to units sold in Australia and New Zealand between September 1, 2018 and January 21, 2019. With an example of affected serial numbers in this format: 18110006030116 or 18101268-023.
Affected consumers will find the serial numbers on the main control unit of the EBRH-ACCV2 or on the external packing of the unit. If the consumer’s unit is within the aforementioned serial number range, they will need to go to the online search tool at: https://www.redarc.com.au/recall-notice.
The recall relates to issues where the installation has not been carried out as per the product manual – using dedicated wiring from a single power (battery) supply – there is the potential at any time for no trailer brake output. This is indicated by a flashing red/yellow warning light. With no trailer brake output, there is the potential for an increase in the braking distance of the tow vehicle/trailer.
However, Redarc are mandated by the ACCC to recall all units sold between the advised period regardless of installation practices.
Once the consumer has confirmed their unit is affected, they can contact Redarc on 1800 733 272, (08) 8322 4848 or email email@example.com to find the details of their nearest dealer/installer to change over the main control unit of the brake controller, free of charge.
For those who have bought the unit but have not, at this point, had it installed, Redarc is offering a replacement unit free of charge. For more info and further instructions on locating the serial number, visit: www.redarc.com.au/recall-notice