2018–2020 Mercedes-Benz SOS system recall impacts almost 40,000 vehicles

All Mercedes-Benz models built between 2018 to 2020 and fitted with the eCall emergency system have been placed under recall.

A total of 39,363 units are on notice due to a fault with the system, as the automatic network search of the emergency call system (eCall) communication module may be deactivated – meaning it may not be able to contact triple zero in the event of an accident.

While the potential networks affected haven’t been specified, the potential for failure within the system has forced Mercedes-Benz to recall all models fitted with it.

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Mercedes-Benz believes the issue stems from a software problem which can be resolved via over-the-air updates, set to be rolled out to existing owners free of charge.

The recall also impacts models from sub-brands AMG and Maybach.

A list of VINs for affected vehicles can be found here with a list of models below.

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2018–2020 Mercedes-Benz recalled models