Mazda CX-60: Some Australian owners to receive new suspension free of charge

Early adopters of the Mazda CX-60 mid-size SUV will be eligible for a revised rear suspension design, the brand has confirmed.

A dealer technical service bulletin released on March 25, 2024, confirms owners of CX-60 vehicles built between March 28, 2023, and September 30, 2023, can return to their local Mazda dealership for revised rear shock absorbers and updated powertrain control module software at no cost.

It’s understood the updated rear shock absorbers have arrived in Australia, with some owners reporting their vehicles are booked in to receive the fix as soon as next week.

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"This is a running change available to CX-60 owners allowing early customers to align their vehicle with the latest factory specification," said a Mazda Australia spokesperson.

"This option includes a revised rear shock absorber fitted at no cost through the Mazda dealer network.

"As CX-60 makes its way into more markets, we continue to study the vehicle and review customer feedback."

The option to install revised rear shock absorbers on select CX-60 examples follows ride quality concerns noticed by local and international media, as well as some customers.

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It is unclear if further improvements are planned to address low-speed transmission niggles identified with the CX-60 and the related CX-90.

In Europe, Mazda has released a technical service bulletin for the CX-60’s eight-speed automatic transmission to address concerns it would “feel jerky when shifting gears and driving at low speeds”.

In January, Mazda Australia boss Vinesh Bhindi told Wheels the brand was aware of these comments about its Large Platform architecture vehicles – but no immediate product updates were planned.

“We've seen those comments not just from customers, but some of your [media] colleagues. And as always, we ensure every comment – plus or minus – does go back to the program team because they're excited to hear about their product; the evaluations, especially from [the media]” he said.

“In the end, when we launched CX-60 and CX-90, we had the program manager for both of them here with us in Australia and their ambition and desire was sportiness and a firm ride, to deliver the jinba-ittai ['horse and rider as one'] feeling, and they believe they’ve met all the targets they set for themselves.

“But like any other product, there's a constant evolution, improvement, changes, tinkering, et cetera that goes on behind the scenes – and this will be no different. What that is and when that is, is something I really can't comment on because I don't have the knowledge.”

Mazda has indicated it could fit adaptive dampers – which alter the extent to which suspension resists movement – to the CX-60 and CX-90 in future to further address the firmer ride of both models.