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Australian Lexus models not affected by US software glitch

By Damion Smy, 09 Jun 2016 Car News


Reports of faulty software overseas are no cause for concern here, says Lexus

LEXUS owners in North America have complained to the car maker about a software update that has caused their car’s infotainment system to crash and sends its climate control into a panic. Lexus Australia has told WhichCar that there’s no need for Lexus owners here to be worried, as it has had no reports of the same problem here.

A statement provided to Wheels by the company said: “Lexus Australia is not aware of any such issues raided by owners in Australian spec Lexus vehicles. However we will continue to closely monitor the situation.”

The problem caused the in-car infotainment to repeatedly crash and re-start, and is limited to Lexus models using the updated ‘Enform’ system. Enform, which Lexus Australia does offer on various models, provides remote data access, tracking and emergency assistance features.

The fault – sent wirelessly to Lexus models in the US – that sparked the system meltdown is believed to have originated from a satellite used in the process. Lexus North America hasn’t disclosed the number of cars affected by the glitch, and is working on a solution for its customers.

Lexus Australia is currently working on a recall of models wrapped up in the Takata airbag saga, one of the biggest recalls for the motoring industry in its history that includes a number of car makers.
The latest Australian recall, issued by Lexus on June 1, covers IS sedans manufactured between August 2008 and December 2011. Owners of the 21,750 vehicles will be notified by mail, however if owners are concerned, Lexus can be contacted on 1800 023 009.